Home / All Categories / Service & Software / Global Workforce Optimization Market 2019 by Company, Regions, Type and Application, Forecast to 2024
Global Workforce Optimization Market 2019 by Company, Regions, Type and Application, Forecast to 2024
Global Workforce Optimization Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Pages: 123      Published Date: Mar 2019       Category: Service & Software
Workforce optimization is a business strategy that integrates contact center technologies for customer experience to promote operational efficiency. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staff.

Scope of the Report:
The global Workforce Optimization market is valued at xx million USD in 2018 and is expected to reach xx million USD by the end of 2024, growing at a CAGR of xx% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Workforce Optimization.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Workforce Optimization market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Workforce Optimization market by product type and applications/end industries.

Market Segment by Companies, this report covers
    NICE Ltd
    Genesys
    Verint Systems Inc
    Aspect
    Calabrio
    Five9
    Teleopti AB
    ZOOM International
    InVision AG
    Upstream Works Software
    Envision Telephony
    CallMiner
    CallFinder
    HigherGround, Inc.

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
    Cloud Based
    On Premises

Market Segment by Applications, can be divided into
    Small & Mid-sized Businesses
    Large Enterprises
Table of Contents

1 Workforce Optimization Market Overview
    1.1 Product Overview and Scope of Workforce Optimization
    1.2 Classification of Workforce Optimization by Types
        1.2.1 Global Workforce Optimization Revenue Comparison by Types (2019-2024)
        1.2.2 Global Workforce Optimization Revenue Market Share by Types in 2018
        1.2.3 Cloud Based
        1.2.4 On Premises
    1.3 Global Workforce Optimization Market by Application
        1.3.1 Global Workforce Optimization Market Size and Market Share Comparison by Applications (2014-2024)
        1.3.2 Small & Mid-sized Businesses
        1.3.3 Large Enterprises
    1.4 Global Workforce Optimization Market by Regions
        1.4.1 Global Workforce Optimization Market Size (Million USD) Comparison by Regions (2014-2024)
        1.4.1 North America (USA, Canada and Mexico) Workforce Optimization Status and Prospect (2014-2024)
        1.4.2 Europe (Germany, France, UK, Russia and Italy) Workforce Optimization Status and Prospect (2014-2024)
        1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Workforce Optimization Status and Prospect (2014-2024)
        1.4.4 South America (Brazil, Argentina, Colombia) Workforce Optimization Status and Prospect (2014-2024)
        1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Workforce Optimization Status and Prospect (2014-2024)
    1.5 Global Market Size of Workforce Optimization (2014-2024)
2 Manufacturers Profiles
    2.1 NICE Ltd
        2.1.1 Business Overview
        2.1.2 Workforce Optimization Type and Applications
            2.1.2.1 Product A
            2.1.2.2 Product B
        2.1.3 NICE Ltd Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.2 Genesys
        2.2.1 Business Overview
        2.2.2 Workforce Optimization Type and Applications
            2.2.2.1 Product A
            2.2.2.2 Product B
        2.2.3 Genesys Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.3 Verint Systems Inc
        2.3.1 Business Overview
        2.3.2 Workforce Optimization Type and Applications
            2.3.2.1 Product A
            2.3.2.2 Product B
        2.3.3 Verint Systems Inc Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.4 Aspect
        2.4.1 Business Overview
        2.4.2 Workforce Optimization Type and Applications
            2.4.2.1 Product A
            2.4.2.2 Product B
        2.4.3 Aspect Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.5 Calabrio
        2.5.1 Business Overview
        2.5.2 Workforce Optimization Type and Applications
            2.5.2.1 Product A
            2.5.2.2 Product B
        2.5.3 Calabrio Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.6 Five9
        2.6.1 Business Overview
        2.6.2 Workforce Optimization Type and Applications
            2.6.2.1 Product A
            2.6.2.2 Product B
        2.6.3 Five9 Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.7 Teleopti AB
        2.7.1 Business Overview
        2.7.2 Workforce Optimization Type and Applications
            2.7.2.1 Product A
            2.7.2.2 Product B
        2.7.3 Teleopti AB Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.8 ZOOM International
        2.8.1 Business Overview
        2.8.2 Workforce Optimization Type and Applications
            2.8.2.1 Product A
            2.8.2.2 Product B
        2.8.3 ZOOM International Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.9 InVision AG
        2.9.1 Business Overview
        2.9.2 Workforce Optimization Type and Applications
            2.9.2.1 Product A
            2.9.2.2 Product B
        2.9.3 InVision AG Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.10 Upstream Works Software
        2.10.1 Business Overview
        2.10.2 Workforce Optimization Type and Applications
            2.10.2.1 Product A
            2.10.2.2 Product B
        2.10.3 Upstream Works Software Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.11 Envision Telephony
        2.11.1 Business Overview
        2.11.2 Workforce Optimization Type and Applications
            2.11.2.1 Product A
            2.11.2.2 Product B
        2.11.3 Envision Telephony Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.12 CallMiner
        2.12.1 Business Overview
        2.12.2 Workforce Optimization Type and Applications
            2.12.2.1 Product A
            2.12.2.2 Product B
        2.12.3 CallMiner Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.13 CallFinder
        2.13.1 Business Overview
        2.13.2 Workforce Optimization Type and Applications
            2.13.2.1 Product A
            2.13.2.2 Product B
        2.13.3 CallFinder Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
    2.14 HigherGround, Inc.
        2.14.1 Business Overview
        2.14.2 Workforce Optimization Type and Applications
            2.14.2.1 Product A
            2.14.2.2 Product B
        2.14.3 HigherGround, Inc. Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
3 Global Workforce Optimization Market Competition, by Players
    3.1 Global Workforce Optimization Revenue and Share by Players (2014-2019)
    3.2 Market Concentration Rate
        3.2.1 Top 5 Workforce Optimization Players Market Share
        3.2.2 Top 10 Workforce Optimization Players Market Share
    3.3 Market Competition Trend
4 Global Workforce Optimization Market Size by Regions
    4.1 Global Workforce Optimization Revenue and Market Share by Regions
    4.2 North America Workforce Optimization Revenue and Growth Rate (2014-2019)
    4.3 Europe Workforce Optimization Revenue and Growth Rate (2014-2019)
    4.4 Asia-Pacific Workforce Optimization Revenue and Growth Rate (2014-2019)
    4.5 South America Workforce Optimization Revenue and Growth Rate (2014-2019)
    4.6 Middle East and Africa Workforce Optimization Revenue and Growth Rate (2014-2019)
5 North America Workforce Optimization Revenue by Countries
    5.1 North America Workforce Optimization Revenue by Countries (2014-2019)
    5.2 USA Workforce Optimization Revenue and Growth Rate (2014-2019)
    5.3 Canada Workforce Optimization Revenue and Growth Rate (2014-2019)
    5.4 Mexico Workforce Optimization Revenue and Growth Rate (2014-2019)
6 Europe Workforce Optimization Revenue by Countries
    6.1 Europe Workforce Optimization Revenue by Countries (2014-2019)
    6.2 Germany Workforce Optimization Revenue and Growth Rate (2014-2019)
    6.3 UK Workforce Optimization Revenue and Growth Rate (2014-2019)
    6.4 France Workforce Optimization Revenue and Growth Rate (2014-2019)
    6.5 Russia Workforce Optimization Revenue and Growth Rate (2014-2019)
    6.6 Italy Workforce Optimization Revenue and Growth Rate (2014-2019)
7 Asia-Pacific Workforce Optimization Revenue by Countries
    7.1 Asia-Pacific Workforce Optimization Revenue by Countries (2014-2019)
    7.2 China Workforce Optimization Revenue and Growth Rate (2014-2019)
    7.3 Japan Workforce Optimization Revenue and Growth Rate (2014-2019)
    7.4 Korea Workforce Optimization Revenue and Growth Rate (2014-2019)
    7.5 India Workforce Optimization Revenue and Growth Rate (2014-2019)
    7.6 Southeast Asia Workforce Optimization Revenue and Growth Rate (2014-2019)
8 South America Workforce Optimization Revenue by Countries
    8.1 South America Workforce Optimization Revenue by Countries (2014-2019)
    8.2 Brazil Workforce Optimization Revenue and Growth Rate (2014-2019)
    8.3 Argentina Workforce Optimization Revenue and Growth Rate (2014-2019)
    8.4 Colombia Workforce Optimization Revenue and Growth Rate (2014-2019)
9 Middle East and Africa Revenue Workforce Optimization by Countries
    9.1 Middle East and Africa Workforce Optimization Revenue by Countries (2014-2019)
    9.2 Saudi Arabia Workforce Optimization Revenue and Growth Rate (2014-2019)
    9.3 UAE Workforce Optimization Revenue and Growth Rate (2014-2019)
    9.4 Egypt Workforce Optimization Revenue and Growth Rate (2014-2019)
    9.5 Nigeria Workforce Optimization Revenue and Growth Rate (2014-2019)
    9.6 South Africa Workforce Optimization Revenue and Growth Rate (2014-2019)
10 Global Workforce Optimization Market Segment by Type
    10.1 Global Workforce Optimization Revenue and Market Share by Type (2014-2019)
    10.2 Global Workforce Optimization Market Forecast by Type (2019-2024)
    10.3 Cloud Based Revenue Growth Rate (2014-2024)
    10.4 On Premises Revenue Growth Rate (2014-2024)
11 Global Workforce Optimization Market Segment by Application
    11.1 Global Workforce Optimization Revenue Market Share by Application (2014-2019)
    11.2 Workforce Optimization Market Forecast by Application (2019-2024)
    11.3 Small & Mid-sized Businesses Revenue Growth (2014-2019)
    11.4 Large Enterprises Revenue Growth (2014-2019)
12 Global Workforce Optimization Market Size Forecast (2019-2024)
    12.1 Global Workforce Optimization Market Size Forecast (2019-2024)
    12.2 Global Workforce Optimization Market Forecast by Regions (2019-2024)
    12.3 North America Workforce Optimization Revenue Market Forecast (2019-2024)
    12.4 Europe Workforce Optimization Revenue Market Forecast (2019-2024)
    12.5 Asia-Pacific Workforce Optimization Revenue Market Forecast (2019-2024)
    12.6 South America Workforce Optimization Revenue Market Forecast (2019-2024)
    12.7 Middle East and Africa Workforce Optimization Revenue Market Forecast (2019-2024)
13 Research Findings and Conclusion
14 Appendix
    14.1 Methodology
    14.2 Data Source
List of Tables and Figures

Figure Workforce Optimization Picture
Table Product Specifications of Workforce Optimization
Table Global Workforce Optimization and Revenue (Million USD) Market Split by Product Type
Figure Global Workforce Optimization Revenue Market Share by Types in 2018
Figure Cloud Based Picture
Figure On Premises Picture
Table Global Workforce Optimization Revenue (Million USD) by Application (2014-2024)
Figure Workforce Optimization Revenue Market Share by Applications in 2018
Figure Small & Mid-sized Businesses Picture
Figure Large Enterprises Picture
Table Global Market Workforce Optimization Revenue (Million USD) Comparison by Regions 2014-2024
Figure North America Workforce Optimization Revenue (Million USD) and Growth Rate (2014-2024)
Figure Europe Workforce Optimization Revenue (Million USD) and Growth Rate (2014-2024)
Figure Asia-Pacific Workforce Optimization Revenue (Million USD) and Growth Rate (2014-2024)
Figure South America Workforce Optimization Revenue (Million USD) and Growth Rate (2014-2024)
Figure Middle East and Africa Workforce Optimization Revenue (Million USD) and Growth Rate (2014-2024)
Figure Global Workforce Optimization Revenue (Million USD) and Growth Rate (2014-2024)
Table NICE Ltd Basic Information, Manufacturing Base and Competitors
Table NICE Ltd Workforce Optimization Type and Applications
Table NICE Ltd Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table Genesys Basic Information, Manufacturing Base and Competitors
Table Genesys Workforce Optimization Type and Applications
Table Genesys Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table Verint Systems Inc Basic Information, Manufacturing Base and Competitors
Table Verint Systems Inc Workforce Optimization Type and Applications
Table Verint Systems Inc Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table Aspect Basic Information, Manufacturing Base and Competitors
Table Aspect Workforce Optimization Type and Applications
Table Aspect Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table Calabrio Basic Information, Manufacturing Base and Competitors
Table Calabrio Workforce Optimization Type and Applications
Table Calabrio Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table Five9 Basic Information, Manufacturing Base and Competitors
Table Five9 Workforce Optimization Type and Applications
Table Five9 Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table Teleopti AB Basic Information, Manufacturing Base and Competitors
Table Teleopti AB Workforce Optimization Type and Applications
Table Teleopti AB Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table ZOOM International Basic Information, Manufacturing Base and Competitors
Table ZOOM International Workforce Optimization Type and Applications
Table ZOOM International Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table InVision AG Basic Information, Manufacturing Base and Competitors
Table InVision AG Workforce Optimization Type and Applications
Table InVision AG Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table Upstream Works Software Basic Information, Manufacturing Base and Competitors
Table Upstream Works Software Workforce Optimization Type and Applications
Table Upstream Works Software Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table Envision Telephony Basic Information, Manufacturing Base and Competitors
Table Envision Telephony Workforce Optimization Type and Applications
Table Envision Telephony Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table CallMiner Basic Information, Manufacturing Base and Competitors
Table CallMiner Workforce Optimization Type and Applications
Table CallMiner Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table CallFinder Basic Information, Manufacturing Base and Competitors
Table CallFinder Workforce Optimization Type and Applications
Table CallFinder Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table HigherGround, Inc. Basic Information, Manufacturing Base and Competitors
Table HigherGround, Inc. Workforce Optimization Type and Applications
Table HigherGround, Inc. Workforce Optimization Revenue, Gross Margin and Market Share (2017-2018)
Table Global Workforce Optimization Revenue (Million USD) by Players (2014-2019)
Table Global Workforce Optimization Revenue Share by Players (2014-2019)
Figure Global Workforce Optimization Revenue Share by Players in 2017
Figure Global Workforce Optimization Revenue Share by Players in 2018
Figure Global Top 5 Players Workforce Optimization Revenue Market Share in 2018
Figure Global Top 10 Players Workforce Optimization Revenue Market Share in 2018
Figure Global Workforce Optimization Revenue (Million USD) and Growth Rate (%) (2014-2019)
Table Global Workforce Optimization Revenue (Million USD) by Regions (2014-2019)
Table Global Workforce Optimization Revenue Market Share by Regions (2014-2019)
Figure Global Workforce Optimization Revenue Market Share by Regions (2014-2019)
Figure Global Workforce Optimization Revenue Market Share by Regions in 2018
Figure North America Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Europe Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Asia-Pacific Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure South America Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Middle East and Africa Workforce Optimization Revenue and Growth Rate (2014-2019)
Table North America Workforce Optimization Revenue by Countries (2014-2019)
Table North America Workforce Optimization Revenue Market Share by Countries (2014-2019)
Figure North America Workforce Optimization Revenue Market Share by Countries (2014-2019)
Figure North America Workforce Optimization Revenue Market Share by Countries in 2018
Figure USA Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Canada Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Mexico Workforce Optimization Revenue and Growth Rate (2014-2019)
Table Europe Workforce Optimization Revenue (Million USD) by Countries (2014-2019)
Figure Europe Workforce Optimization Revenue Market Share by Countries (2014-2019)
Figure Europe Workforce Optimization Revenue Market Share by Countries in 2018
Figure Germany Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure UK Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure France Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Russia Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Italy Workforce Optimization Revenue and Growth Rate (2014-2019)
Table Asia-Pacific Workforce Optimization Revenue (Million USD) by Countries (2014-2019)
Figure Asia-Pacific Workforce Optimization Revenue Market Share by Countries (2014-2019)
Figure Asia-Pacific Workforce Optimization Revenue Market Share by Countries in 2018
Figure China Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Japan Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Korea Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure India Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Southeast Asia Workforce Optimization Revenue and Growth Rate (2014-2019)
Table South America Workforce Optimization Revenue by Countries (2014-2019)
Table South America Workforce Optimization Revenue Market Share by Countries (2014-2019)
Figure South America Workforce Optimization Revenue Market Share by Countries (2014-2019)
Figure South America Workforce Optimization Revenue Market Share by Countries in 2018
Figure Brazil Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Argentina Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Colombia Workforce Optimization Revenue and Growth Rate (2014-2019)
Table Middle East and Africa Workforce Optimization Revenue (Million USD) by Countries (2014-2019)
Table Middle East and Africa Workforce Optimization Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Workforce Optimization Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Workforce Optimization Revenue Market Share by Countries in 2018
Figure Saudi Arabia Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure UAE Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Egypt Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure Nigeria Workforce Optimization Revenue and Growth Rate (2014-2019)
Figure South Africa Workforce Optimization Revenue and Growth Rate (2014-2019)
Table Global Workforce Optimization Revenue (Million USD) by Type (2014-2019)
Table Global Workforce Optimization Revenue Share by Type (2014-2019)
Figure Global Workforce Optimization Revenue Share by Type (2014-2019)
Figure Global Workforce Optimization Revenue Share by Type in 2019
Table Global Workforce Optimization Revenue Forecast by Type (2019-2024)
Figure Global Workforce Optimization Market Share Forecast by Type (2019-2024)
Figure Global Cloud Based Revenue Growth Rate (2014-2019)
Figure Global On Premises Revenue Growth Rate (2014-2019)
Table Global Workforce Optimization Revenue by Application (2014-2019)
Table Global Workforce Optimization Revenue Share by Application (2014-2019)
Figure Global Workforce Optimization Revenue Share by Application (2014-2019)
Figure Global Workforce Optimization Revenue Share by Application in 2019
Table Global Workforce Optimization Revenue Forecast by Application (2019-2024)
Figure Global Workforce Optimization Market Share Forecast by Application (2019-2024)
Figure Global Small & Mid-sized Businesses Revenue Growth Rate (2014-2019)
Figure Global Large Enterprises Revenue Growth Rate (2014-2019)
Figure Global Workforce Optimization Revenue (Million USD) and Growth Rate Forecast (2019-2024)
Table Global Workforce Optimization Revenue (Million USD) Forecast by Regions (2019-2024)
Figure Global Workforce Optimization Revenue Market Share Forecast by Regions (2019-2024)
Figure North America Workforce Optimization Revenue Market Forecast (2019-2024)
Figure Europe Workforce Optimization Revenue Market Forecast (2019-2024)
Figure Asia-Pacific Workforce Optimization Revenue Market Forecast (2019-2024)
Figure South America Workforce Optimization Revenue Market Forecast (2019-2024)
Figure Middle East and Africa Workforce Optimization Revenue Market Forecast (2019-2024)
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
Request sample
If you need any reports sample, just let us know
Request message: *
Your Name: *
Email Address: *
Country:
Phone Number:
Verification code: *
 
We aim to respond to all request on the same business day.

Purchase this Market Research Report

Single User License $3,480.00
Multi User License $5,220.00
Corporate Users License $6,960.00
Add to Cart Buy Now
goods_purchanse_ico goods_purchanse_ico goods_purchanse_ico goods_purchanse_ico goods_purchanse_ico