Global Online Help Desk Software Supply, Demand and Key Producers, 2023-2029

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Published Date: 25 Apr 2023

Category: Service & Software

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Description
Table of Contents
Table of Figures
Research Methodology
Companies Mentioned
Related Reports
Product Tags

Description

The global Online Help Desk Software market size is expected to reach $ million by 2029, rising at a market growth of % CAGR during the forecast period (2023-2029).

This report studies the global Online Help Desk Software demand, key companies, and key regions.

This report is a detailed and comprehensive analysis of the world market for Online Help Desk Software, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2022 as the base year. This report explores demand trends and competition, as well as details the characteristics of Online Help Desk Software that contribute to its increasing demand across many markets.

Highlights and key features of the study
Global Online Help Desk Software total market, 2018-2029, (USD Million)
Global Online Help Desk Software total market by region & country, CAGR, 2018-2029, (USD Million)
U.S. VS China: Online Help Desk Software total market, key domestic companies and share, (USD Million)
Global Online Help Desk Software revenue by player and market share 2018-2023, (USD Million)
Global Online Help Desk Software total market by Type, CAGR, 2018-2029, (USD Million)
Global Online Help Desk Software total market by Application, CAGR, 2018-2029, (USD Million)
This reports profiles major players in the global Online Help Desk Software market based on the following parameters – company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Freshdesk, LiveAgent, Vision Helpdesk, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveChat, Bitrix24, HelpDesk and HarmonyPSA, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.

Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the World Online Help Desk Software market
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2018-2029 by year with 2022 as the base year, 2023 as the estimate year, and 2024-2029 as the forecast year.

Global Online Help Desk Software Market, By Region:
    United States
    China
    Europe
    Japan
    South Korea
    ASEAN
    India
    Rest of World

Global Online Help Desk Software Market, Segmentation by Type
    Cloud-based
    Web-based

Global Online Help Desk Software Market, Segmentation by Application
    Large Enterprises
    SME(Small and Medium-sized Enterprises)

Companies Profiled:
    Freshdesk
    LiveAgent
    Vision Helpdesk
    ManageEngine ServiceDesk Plus
    SeamlessDesk
    LiveChat
    Bitrix24
    HelpDesk
    HarmonyPSA
    SysAid
    SolarWinds Service Desk
    Giva
    BOSS Solutions
    InvGate Service Desk
    VIZOR
    Vivantio Pro
    Front

Key Questions Answered
1. How big is the global Online Help Desk Software market?
2. What is the demand of the global Online Help Desk Software market?
3. What is the year over year growth of the global Online Help Desk Software market?
4. What is the total value of the global Online Help Desk Software market?
5. Who are the major players in the global Online Help Desk Software market?
6. What are the growth factors driving the market demand?

Table of Contents

1 Supply Summary
    1.1 Online Help Desk Software Introduction
    1.2 World Online Help Desk Software Market Size & Forecast (2018 & 2022 & 2029)
    1.3 World Online Help Desk Software Total Market by Region (by Headquarter Location)
        1.3.1 World Online Help Desk Software Market Size by Region (2018-2029), (by Headquarter Location)
        1.3.2 United States Online Help Desk Software Market Size (2018-2029)
        1.3.3 China Online Help Desk Software Market Size (2018-2029)
        1.3.4 Europe Online Help Desk Software Market Size (2018-2029)
        1.3.5 Japan Online Help Desk Software Market Size (2018-2029)
        1.3.6 South Korea Online Help Desk Software Market Size (2018-2029)
        1.3.7 ASEAN Online Help Desk Software Market Size (2018-2029)
        1.3.8 India Online Help Desk Software Market Size (2018-2029)
    1.4 Market Drivers, Restraints and Trends
        1.4.1 Online Help Desk Software Market Drivers
        1.4.2 Factors Affecting Demand
        1.4.3 Online Help Desk Software Major Market Trends
    1.5 Influence of COVID-19 and Russia-Ukraine War
        1.5.1 Influence of COVID-19
        1.5.2 Influence of Russia-Ukraine War

2 Demand Summary
    2.1 World Online Help Desk Software Consumption Value (2018-2029)
    2.2 World Online Help Desk Software Consumption Value by Region
        2.2.1 World Online Help Desk Software Consumption Value by Region (2018-2023)
        2.2.2 World Online Help Desk Software Consumption Value Forecast by Region (2024-2029)
    2.3 United States Online Help Desk Software Consumption Value (2018-2029)
    2.4 China Online Help Desk Software Consumption Value (2018-2029)
    2.5 Europe Online Help Desk Software Consumption Value (2018-2029)
    2.6 Japan Online Help Desk Software Consumption Value (2018-2029)
    2.7 South Korea Online Help Desk Software Consumption Value (2018-2029)
    2.8 ASEAN Online Help Desk Software Consumption Value (2018-2029)
    2.9 India Online Help Desk Software Consumption Value (2018-2029)

3 World Online Help Desk Software Companies Competitive Analysis
    3.1 World Online Help Desk Software Revenue by Player (2018-2023)
    3.2 Industry Rank and Concentration Rate (CR)
        3.2.1 Global Online Help Desk Software Industry Rank of Major Players
        3.2.2 Global Concentration Ratios (CR4) for Online Help Desk Software in 2022
        3.2.3 Global Concentration Ratios (CR8) for Online Help Desk Software in 2022
    3.3 Online Help Desk Software Company Evaluation Quadrant
    3.4 Online Help Desk Software Market: Overall Company Footprint Analysis
        3.4.1 Online Help Desk Software Market: Region Footprint
        3.4.2 Online Help Desk Software Market: Company Product Type Footprint
        3.4.3 Online Help Desk Software Market: Company Product Application Footprint
    3.5 Competitive Environment
        3.5.1 Historical Structure of the Industry
        3.5.2 Barriers of Market Entry
        3.5.3 Factors of Competition
    3.6 Mergers, Acquisitions Activity

4 United States VS China VS Rest of the World (by Headquarter Location)
    4.1 United States VS China: Online Help Desk Software Revenue Comparison (by Headquarter Location)
        4.1.1 United States VS China: Online Help Desk Software Market Size Comparison (2018 & 2022 & 2029) (by Headquarter Location)
        4.1.2 United States VS China: Online Help Desk Software Revenue Market Share Comparison (2018 & 2022 & 2029)
    4.2 United States Based Companies VS China Based Companies: Online Help Desk Software Consumption Value Comparison
        4.2.1 United States VS China: Online Help Desk Software Consumption Value Comparison (2018 & 2022 & 2029)
        4.2.2 United States VS China: Online Help Desk Software Consumption Value Market Share Comparison (2018 & 2022 & 2029)
    4.3 United States Based Online Help Desk Software Companies and Market Share, 2018-2023
        4.3.1 United States Based Online Help Desk Software Companies, Headquarters (States, Country)
        4.3.2 United States Based Companies Online Help Desk Software Revenue, (2018-2023)
    4.4 China Based Companies Online Help Desk Software Revenue and Market Share, 2018-2023
        4.4.1 China Based Online Help Desk Software Companies, Company Headquarters (Province, Country)
        4.4.2 China Based Companies Online Help Desk Software Revenue, (2018-2023)
    4.5 Rest of World Based Online Help Desk Software Companies and Market Share, 2018-2023
        4.5.1 Rest of World Based Online Help Desk Software Companies, Headquarters (States, Country)
        4.5.2 Rest of World Based Companies Online Help Desk Software Revenue, (2018-2023)

5 Market Analysis by Type
    5.1 World Online Help Desk Software Market Size Overview by Type: 2018 VS 2022 VS 2029
    5.2 Segment Introduction by Type
        5.2.1 Cloud-based
        5.2.2 Web-based
    5.3 Market Segment by Type
        5.3.1 World Online Help Desk Software Market Size by Type (2018-2023)
        5.3.2 World Online Help Desk Software Market Size by Type (2024-2029)
        5.3.3 World Online Help Desk Software Market Size Market Share by Type (2018-2029)

6 Market Analysis by Application
    6.1 World Online Help Desk Software Market Size Overview by Application: 2018 VS 2022 VS 2029
    6.2 Segment Introduction by Application
        6.2.1 Large Enterprises
        6.2.2 SME(Small and Medium-sized Enterprises)
    6.3 Market Segment by Application
        6.3.1 World Online Help Desk Software Market Size by Application (2018-2023)
        6.3.2 World Online Help Desk Software Market Size by Application (2024-2029)
        6.3.3 World Online Help Desk Software Market Size by Application (2018-2029)

7 Company Profiles
    7.1 Freshdesk
        7.1.1 Freshdesk Details
        7.1.2 Freshdesk Major Business
        7.1.3 Freshdesk Online Help Desk Software Product and Services
        7.1.4 Freshdesk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.1.5 Freshdesk Recent Developments/Updates
        7.1.6 Freshdesk Competitive Strengths & Weaknesses
    7.2 LiveAgent
        7.2.1 LiveAgent Details
        7.2.2 LiveAgent Major Business
        7.2.3 LiveAgent Online Help Desk Software Product and Services
        7.2.4 LiveAgent Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.2.5 LiveAgent Recent Developments/Updates
        7.2.6 LiveAgent Competitive Strengths & Weaknesses
    7.3 Vision Helpdesk
        7.3.1 Vision Helpdesk Details
        7.3.2 Vision Helpdesk Major Business
        7.3.3 Vision Helpdesk Online Help Desk Software Product and Services
        7.3.4 Vision Helpdesk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.3.5 Vision Helpdesk Recent Developments/Updates
        7.3.6 Vision Helpdesk Competitive Strengths & Weaknesses
    7.4 ManageEngine ServiceDesk Plus
        7.4.1 ManageEngine ServiceDesk Plus Details
        7.4.2 ManageEngine ServiceDesk Plus Major Business
        7.4.3 ManageEngine ServiceDesk Plus Online Help Desk Software Product and Services
        7.4.4 ManageEngine ServiceDesk Plus Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.4.5 ManageEngine ServiceDesk Plus Recent Developments/Updates
        7.4.6 ManageEngine ServiceDesk Plus Competitive Strengths & Weaknesses
    7.5 SeamlessDesk
        7.5.1 SeamlessDesk Details
        7.5.2 SeamlessDesk Major Business
        7.5.3 SeamlessDesk Online Help Desk Software Product and Services
        7.5.4 SeamlessDesk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.5.5 SeamlessDesk Recent Developments/Updates
        7.5.6 SeamlessDesk Competitive Strengths & Weaknesses
    7.6 LiveChat
        7.6.1 LiveChat Details
        7.6.2 LiveChat Major Business
        7.6.3 LiveChat Online Help Desk Software Product and Services
        7.6.4 LiveChat Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.6.5 LiveChat Recent Developments/Updates
        7.6.6 LiveChat Competitive Strengths & Weaknesses
    7.7 Bitrix24
        7.7.1 Bitrix24 Details
        7.7.2 Bitrix24 Major Business
        7.7.3 Bitrix24 Online Help Desk Software Product and Services
        7.7.4 Bitrix24 Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.7.5 Bitrix24 Recent Developments/Updates
        7.7.6 Bitrix24 Competitive Strengths & Weaknesses
    7.8 HelpDesk
        7.8.1 HelpDesk Details
        7.8.2 HelpDesk Major Business
        7.8.3 HelpDesk Online Help Desk Software Product and Services
        7.8.4 HelpDesk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.8.5 HelpDesk Recent Developments/Updates
        7.8.6 HelpDesk Competitive Strengths & Weaknesses
    7.9 HarmonyPSA
        7.9.1 HarmonyPSA Details
        7.9.2 HarmonyPSA Major Business
        7.9.3 HarmonyPSA Online Help Desk Software Product and Services
        7.9.4 HarmonyPSA Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.9.5 HarmonyPSA Recent Developments/Updates
        7.9.6 HarmonyPSA Competitive Strengths & Weaknesses
    7.10 SysAid
        7.10.1 SysAid Details
        7.10.2 SysAid Major Business
        7.10.3 SysAid Online Help Desk Software Product and Services
        7.10.4 SysAid Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.10.5 SysAid Recent Developments/Updates
        7.10.6 SysAid Competitive Strengths & Weaknesses
    7.11 SolarWinds Service Desk
        7.11.1 SolarWinds Service Desk Details
        7.11.2 SolarWinds Service Desk Major Business
        7.11.3 SolarWinds Service Desk Online Help Desk Software Product and Services
        7.11.4 SolarWinds Service Desk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.11.5 SolarWinds Service Desk Recent Developments/Updates
        7.11.6 SolarWinds Service Desk Competitive Strengths & Weaknesses
    7.12 Giva
        7.12.1 Giva Details
        7.12.2 Giva Major Business
        7.12.3 Giva Online Help Desk Software Product and Services
        7.12.4 Giva Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.12.5 Giva Recent Developments/Updates
        7.12.6 Giva Competitive Strengths & Weaknesses
    7.13 BOSS Solutions
        7.13.1 BOSS Solutions Details
        7.13.2 BOSS Solutions Major Business
        7.13.3 BOSS Solutions Online Help Desk Software Product and Services
        7.13.4 BOSS Solutions Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.13.5 BOSS Solutions Recent Developments/Updates
        7.13.6 BOSS Solutions Competitive Strengths & Weaknesses
    7.14 InvGate Service Desk
        7.14.1 InvGate Service Desk Details
        7.14.2 InvGate Service Desk Major Business
        7.14.3 InvGate Service Desk Online Help Desk Software Product and Services
        7.14.4 InvGate Service Desk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.14.5 InvGate Service Desk Recent Developments/Updates
        7.14.6 InvGate Service Desk Competitive Strengths & Weaknesses
    7.15 VIZOR
        7.15.1 VIZOR Details
        7.15.2 VIZOR Major Business
        7.15.3 VIZOR Online Help Desk Software Product and Services
        7.15.4 VIZOR Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.15.5 VIZOR Recent Developments/Updates
        7.15.6 VIZOR Competitive Strengths & Weaknesses
    7.16 Vivantio Pro
        7.16.1 Vivantio Pro Details
        7.16.2 Vivantio Pro Major Business
        7.16.3 Vivantio Pro Online Help Desk Software Product and Services
        7.16.4 Vivantio Pro Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.16.5 Vivantio Pro Recent Developments/Updates
        7.16.6 Vivantio Pro Competitive Strengths & Weaknesses
    7.17 Front
        7.17.1 Front Details
        7.17.2 Front Major Business
        7.17.3 Front Online Help Desk Software Product and Services
        7.17.4 Front Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023)
        7.17.5 Front Recent Developments/Updates
        7.17.6 Front Competitive Strengths & Weaknesses

8 Industry Chain Analysis
    8.1 Online Help Desk Software Industry Chain
    8.2 Online Help Desk Software Upstream Analysis
    8.3 Online Help Desk Software Midstream Analysis
    8.4 Online Help Desk Software Downstream Analysis

9 Research Findings and Conclusion

10 Appendix
    10.1 Methodology
    10.2 Research Process and Data Source
    10.3 Disclaimer

Table of Figures

List of Tables
    Table 1. World Online Help Desk Software Revenue by Region (2018, 2022 and 2029) & (USD Million), (by Headquarter Location)
    Table 2. World Online Help Desk Software Revenue by Region (2018-2023) & (USD Million), (by Headquarter Location)
    Table 3. World Online Help Desk Software Revenue by Region (2024-2029) & (USD Million), (by Headquarter Location)
    Table 4. World Online Help Desk Software Revenue Market Share by Region (2018-2023), (by Headquarter Location)
    Table 5. World Online Help Desk Software Revenue Market Share by Region (2024-2029), (by Headquarter Location)
    Table 6. Major Market Trends
    Table 7. World Online Help Desk Software Consumption Value Growth Rate Forecast by Region (2018 & 2022 & 2029) & (USD Million)
    Table 8. World Online Help Desk Software Consumption Value by Region (2018-2023) & (USD Million)
    Table 9. World Online Help Desk Software Consumption Value Forecast by Region (2024-2029) & (USD Million)
    Table 10. World Online Help Desk Software Revenue by Player (2018-2023) & (USD Million)
    Table 11. Revenue Market Share of Key Online Help Desk Software Players in 2022
    Table 12. World Online Help Desk Software Industry Rank of Major Player, Based on Revenue in 2022
    Table 13. Global Online Help Desk Software Company Evaluation Quadrant
    Table 14. Head Office of Key Online Help Desk Software Player
    Table 15. Online Help Desk Software Market: Company Product Type Footprint
    Table 16. Online Help Desk Software Market: Company Product Application Footprint
    Table 17. Online Help Desk Software Mergers & Acquisitions Activity
    Table 18. United States VS China Online Help Desk Software Market Size Comparison, (2018 & 2022 & 2029) & (USD Million)
    Table 19. United States VS China Online Help Desk Software Consumption Value Comparison, (2018 & 2022 & 2029) & (USD Million)
    Table 20. United States Based Online Help Desk Software Companies, Headquarters (States, Country)
    Table 21. United States Based Companies Online Help Desk Software Revenue, (2018-2023) & (USD Million)
    Table 22. United States Based Companies Online Help Desk Software Revenue Market Share (2018-2023)
    Table 23. China Based Online Help Desk Software Companies, Headquarters (Province, Country)
    Table 24. China Based Companies Online Help Desk Software Revenue, (2018-2023) & (USD Million)
    Table 25. China Based Companies Online Help Desk Software Revenue Market Share (2018-2023)
    Table 26. Rest of World Based Online Help Desk Software Companies, Headquarters (States, Country)
    Table 27. Rest of World Based Companies Online Help Desk Software Revenue, (2018-2023) & (USD Million)
    Table 28. Rest of World Based Companies Online Help Desk Software Revenue Market Share (2018-2023)
    Table 29. World Online Help Desk Software Market Size by Type, (USD Million), 2018 & 2022 & 2029
    Table 30. World Online Help Desk Software Market Size by Type (2018-2023) & (USD Million)
    Table 31. World Online Help Desk Software Market Size by Type (2024-2029) & (USD Million)
    Table 32. World Online Help Desk Software Market Size by Application, (USD Million), 2018 & 2022 & 2029
    Table 33. World Online Help Desk Software Market Size by Application (2018-2023) & (USD Million)
    Table 34. World Online Help Desk Software Market Size by Application (2024-2029) & (USD Million)
    Table 35. Freshdesk Basic Information, Area Served and Competitors
    Table 36. Freshdesk Major Business
    Table 37. Freshdesk Online Help Desk Software Product and Services
    Table 38. Freshdesk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 39. Freshdesk Recent Developments/Updates
    Table 40. Freshdesk Competitive Strengths & Weaknesses
    Table 41. LiveAgent Basic Information, Area Served and Competitors
    Table 42. LiveAgent Major Business
    Table 43. LiveAgent Online Help Desk Software Product and Services
    Table 44. LiveAgent Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 45. LiveAgent Recent Developments/Updates
    Table 46. LiveAgent Competitive Strengths & Weaknesses
    Table 47. Vision Helpdesk Basic Information, Area Served and Competitors
    Table 48. Vision Helpdesk Major Business
    Table 49. Vision Helpdesk Online Help Desk Software Product and Services
    Table 50. Vision Helpdesk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 51. Vision Helpdesk Recent Developments/Updates
    Table 52. Vision Helpdesk Competitive Strengths & Weaknesses
    Table 53. ManageEngine ServiceDesk Plus Basic Information, Area Served and Competitors
    Table 54. ManageEngine ServiceDesk Plus Major Business
    Table 55. ManageEngine ServiceDesk Plus Online Help Desk Software Product and Services
    Table 56. ManageEngine ServiceDesk Plus Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 57. ManageEngine ServiceDesk Plus Recent Developments/Updates
    Table 58. ManageEngine ServiceDesk Plus Competitive Strengths & Weaknesses
    Table 59. SeamlessDesk Basic Information, Area Served and Competitors
    Table 60. SeamlessDesk Major Business
    Table 61. SeamlessDesk Online Help Desk Software Product and Services
    Table 62. SeamlessDesk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 63. SeamlessDesk Recent Developments/Updates
    Table 64. SeamlessDesk Competitive Strengths & Weaknesses
    Table 65. LiveChat Basic Information, Area Served and Competitors
    Table 66. LiveChat Major Business
    Table 67. LiveChat Online Help Desk Software Product and Services
    Table 68. LiveChat Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 69. LiveChat Recent Developments/Updates
    Table 70. LiveChat Competitive Strengths & Weaknesses
    Table 71. Bitrix24 Basic Information, Area Served and Competitors
    Table 72. Bitrix24 Major Business
    Table 73. Bitrix24 Online Help Desk Software Product and Services
    Table 74. Bitrix24 Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 75. Bitrix24 Recent Developments/Updates
    Table 76. Bitrix24 Competitive Strengths & Weaknesses
    Table 77. HelpDesk Basic Information, Area Served and Competitors
    Table 78. HelpDesk Major Business
    Table 79. HelpDesk Online Help Desk Software Product and Services
    Table 80. HelpDesk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 81. HelpDesk Recent Developments/Updates
    Table 82. HelpDesk Competitive Strengths & Weaknesses
    Table 83. HarmonyPSA Basic Information, Area Served and Competitors
    Table 84. HarmonyPSA Major Business
    Table 85. HarmonyPSA Online Help Desk Software Product and Services
    Table 86. HarmonyPSA Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 87. HarmonyPSA Recent Developments/Updates
    Table 88. HarmonyPSA Competitive Strengths & Weaknesses
    Table 89. SysAid Basic Information, Area Served and Competitors
    Table 90. SysAid Major Business
    Table 91. SysAid Online Help Desk Software Product and Services
    Table 92. SysAid Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 93. SysAid Recent Developments/Updates
    Table 94. SysAid Competitive Strengths & Weaknesses
    Table 95. SolarWinds Service Desk Basic Information, Area Served and Competitors
    Table 96. SolarWinds Service Desk Major Business
    Table 97. SolarWinds Service Desk Online Help Desk Software Product and Services
    Table 98. SolarWinds Service Desk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 99. SolarWinds Service Desk Recent Developments/Updates
    Table 100. SolarWinds Service Desk Competitive Strengths & Weaknesses
    Table 101. Giva Basic Information, Area Served and Competitors
    Table 102. Giva Major Business
    Table 103. Giva Online Help Desk Software Product and Services
    Table 104. Giva Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 105. Giva Recent Developments/Updates
    Table 106. Giva Competitive Strengths & Weaknesses
    Table 107. BOSS Solutions Basic Information, Area Served and Competitors
    Table 108. BOSS Solutions Major Business
    Table 109. BOSS Solutions Online Help Desk Software Product and Services
    Table 110. BOSS Solutions Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 111. BOSS Solutions Recent Developments/Updates
    Table 112. BOSS Solutions Competitive Strengths & Weaknesses
    Table 113. InvGate Service Desk Basic Information, Area Served and Competitors
    Table 114. InvGate Service Desk Major Business
    Table 115. InvGate Service Desk Online Help Desk Software Product and Services
    Table 116. InvGate Service Desk Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 117. InvGate Service Desk Recent Developments/Updates
    Table 118. InvGate Service Desk Competitive Strengths & Weaknesses
    Table 119. VIZOR Basic Information, Area Served and Competitors
    Table 120. VIZOR Major Business
    Table 121. VIZOR Online Help Desk Software Product and Services
    Table 122. VIZOR Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 123. VIZOR Recent Developments/Updates
    Table 124. VIZOR Competitive Strengths & Weaknesses
    Table 125. Vivantio Pro Basic Information, Area Served and Competitors
    Table 126. Vivantio Pro Major Business
    Table 127. Vivantio Pro Online Help Desk Software Product and Services
    Table 128. Vivantio Pro Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 129. Vivantio Pro Recent Developments/Updates
    Table 130. Front Basic Information, Area Served and Competitors
    Table 131. Front Major Business
    Table 132. Front Online Help Desk Software Product and Services
    Table 133. Front Online Help Desk Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 134. Global Key Players of Online Help Desk Software Upstream (Raw Materials)
    Table 135. Online Help Desk Software Typical Customers
List of Figure
    Figure 1. Online Help Desk Software Picture
    Figure 2. World Online Help Desk Software Total Market Size: 2018 & 2022 & 2029, (USD Million)
    Figure 3. World Online Help Desk Software Total Market Size (2018-2029) & (USD Million)
    Figure 4. World Online Help Desk Software Revenue Market Share by Region (2018, 2022 and 2029) & (USD Million) , (by Headquarter Location)
    Figure 5. World Online Help Desk Software Revenue Market Share by Region (2018-2029), (by Headquarter Location)
    Figure 6. United States Based Company Online Help Desk Software Revenue (2018-2029) & (USD Million)
    Figure 7. China Based Company Online Help Desk Software Revenue (2018-2029) & (USD Million)
    Figure 8. Europe Based Company Online Help Desk Software Revenue (2018-2029) & (USD Million)
    Figure 9. Japan Based Company Online Help Desk Software Revenue (2018-2029) & (USD Million)
    Figure 10. South Korea Based Company Online Help Desk Software Revenue (2018-2029) & (USD Million)
    Figure 11. ASEAN Based Company Online Help Desk Software Revenue (2018-2029) & (USD Million)
    Figure 12. India Based Company Online Help Desk Software Revenue (2018-2029) & (USD Million)
    Figure 13. Online Help Desk Software Market Drivers
    Figure 14. Factors Affecting Demand
    Figure 15. World Online Help Desk Software Consumption Value (2018-2029) & (USD Million)
    Figure 16. World Online Help Desk Software Consumption Value Market Share by Region (2018-2029)
    Figure 17. United States Online Help Desk Software Consumption Value (2018-2029) & (USD Million)
    Figure 18. China Online Help Desk Software Consumption Value (2018-2029) & (USD Million)
    Figure 19. Europe Online Help Desk Software Consumption Value (2018-2029) & (USD Million)
    Figure 20. Japan Online Help Desk Software Consumption Value (2018-2029) & (USD Million)
    Figure 21. South Korea Online Help Desk Software Consumption Value (2018-2029) & (USD Million)
    Figure 22. ASEAN Online Help Desk Software Consumption Value (2018-2029) & (USD Million)
    Figure 23. India Online Help Desk Software Consumption Value (2018-2029) & (USD Million)
    Figure 24. Producer Shipments of Online Help Desk Software by Player Revenue ($MM) and Market Share (%): 2022
    Figure 25. Global Four-firm Concentration Ratios (CR4) for Online Help Desk Software Markets in 2022
    Figure 26. Global Four-firm Concentration Ratios (CR8) for Online Help Desk Software Markets in 2022
    Figure 27. United States VS China: Online Help Desk Software Revenue Market Share Comparison (2018 & 2022 & 2029)
    Figure 28. United States VS China: Online Help Desk Software Consumption Value Market Share Comparison (2018 & 2022 & 2029)
    Figure 29. World Online Help Desk Software Market Size by Type, (USD Million), 2018 & 2022 & 2029
    Figure 30. World Online Help Desk Software Market Size Market Share by Type in 2022
    Figure 31. Cloud-based
    Figure 32. Web-based
    Figure 33. World Online Help Desk Software Market Size Market Share by Type (2018-2029)
    Figure 34. World Online Help Desk Software Market Size by Application, (USD Million), 2018 & 2022 & 2029
    Figure 35. World Online Help Desk Software Market Size Market Share by Application in 2022
    Figure 36. Large Enterprises
    Figure 37. SME(Small and Medium-sized Enterprises)
    Figure 38. Online Help Desk Software Industrial Chain
    Figure 39. Methodology
    Figure 40. Research Process and Data Source

Research Methodology

Client Requirements

Review and analyze client requirements

Discussion of all the project requirements and queries

Flexibility Check

Project Feasibility Analysis

Finalizing tentative research programme

Structuring project proposal with scope, timeline, and costs

Analyzing Market Dynamics

Determination of key drivers, restraints, challenge, and opportunity

Identifies market needs and trends

Market Size Estimation & Forecast

Estimation of historical data based on secondary and primary data

Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)

Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies

Consideration of geography, region-specific product/service demand for region segments

Consideration of product utilization rates, product demand outlook for segments by application or end-user.

Data Source

Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports, paid database, press releases, blogs, newsletters,and GIR repositories.

Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts to verify insights.

Validation and
triangulation of
secondary and primary source.

Collection of data

Cumulating and collating the essential qualitative and quantitative data

Generation of report in client requested format by research analysts

Reviews by expert analysts

Final quality check

Clarifying queries

Receiving feedback

Ensuring satisfaction

01 Identification of data

This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
02 Evaluation of Market Dynamic

This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
03 Collection of Data

This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
04 Collaboration of Data

This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis

This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.

Companies Mentioned

Freshdesk
LiveAgent
Vision Helpdesk
ManageEngine ServiceDesk Plus
SeamlessDesk
LiveChat
Bitrix24
HelpDesk
HarmonyPSA
SysAid
SolarWinds Service Desk
Giva
BOSS Solutions
InvGate Service Desk
VIZOR
Vivantio Pro
Front

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