Global CRM Customer Engagement Center (CEC) Platform Market 2021 by Company, Regions, Type and Application, Forecast to 2026

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Published Date: 14 Jun 2021

Category: Service & Software

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Description
Table of Contents
Table of Figures
Research Methodology
Companies Mentioned
Related Reports
Product Tags

Description

The CRM Customer Engagement Center (CEC) Platform market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

According to our latest research, the global CRM Customer Engagement Center (CEC) Platform size is estimated to be USD xx million in 2026 from USD xx million in 2020, with a change XX% between 2020 and 2021. The global CRM Customer Engagement Center (CEC) Platform market size is expected to grow at a CAGR of xx% for the next five years.

Market segmentation
CRM Customer Engagement Center (CEC) Platform market is split by Type and by Application. For the period 2016-2026, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type, covers
    Cloud Based
    On-premises

Market segment by Application, can be divided into
    SMEs
    Large Enterprises

Market segment by players, this report covers
    Zoho
    Zendesk
    Freshworks
    Salesforce
    SugarCRM
    Oracle
    ServiceNow
    Microsoft
    SAP
    Vtiger
    eGain
    Pega
    Verint Systems
    Astute
    Creatio
    CRMNEXT
    IFS
    Glia
    Ameyo
    Talisma
    Kustomer
    Eudata
    Appian
    Coheris
    Gladly

Market segment by regions, regional analysis covers
    North America (United States, Canada, and Mexico)
    Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
    South America (Brazil, Argentina, Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

The content of the study subjects, includes a total of 12 chapters:
Chapter 1, to describe CRM Customer Engagement Center (CEC) Platform product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of CRM Customer Engagement Center (CEC) Platform, with revenue, gross margin and global market share of CRM Customer Engagement Center (CEC) Platform from 2019 to 2021.
Chapter 3, the CRM Customer Engagement Center (CEC) Platform competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by type and application, with revenue and growth rate by type, application, from 2016 to 2026.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2016 to 2021.and CRM Customer Engagement Center (CEC) Platform market forecast, by regions, type and application, with revenue, from 2021 to 2026.
Chapter 11 and 12, to describe CRM Customer Engagement Center (CEC) Platform research findings and conclusion, appendix and data source.

Table of Contents

1 Market Overview
    1.1 Product Overview and Scope of CRM Customer Engagement Center (CEC) Platform
    1.2 Classification of CRM Customer Engagement Center (CEC) Platform by Type
        1.2.1 Overview: Global CRM Customer Engagement Center (CEC) Platform Market Size by Type: 2020 Versus 2021 Versus 2026
        1.2.2 Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Type in 2020
        1.2.3 Cloud Based
        1.2.4 On-premises
    1.3 Global CRM Customer Engagement Center (CEC) Platform Market by Application
        1.3.1 Overview: Global CRM Customer Engagement Center (CEC) Platform Market Size by Application: 2020 Versus 2021 Versus 2026
        1.3.2 SMEs
        1.3.3 Large Enterprises
    1.4 Global CRM Customer Engagement Center (CEC) Platform Market Size & Forecast
    1.5 Global CRM Customer Engagement Center (CEC) Platform Market Size and Forecast by Region
        1.5.1 Global CRM Customer Engagement Center (CEC) Platform Market Size by Region: 2016 VS 2021 VS 2026
        1.5.2 Global CRM Customer Engagement Center (CEC) Platform Market Size by Region, (2016-2021)
        1.5.3 North America CRM Customer Engagement Center (CEC) Platform Market Size and Prospect (2016-2026)
        1.5.4 Europe CRM Customer Engagement Center (CEC) Platform Market Size and Prospect (2016-2026)
        1.5.5 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size and Prospect (2016-2026)
        1.5.6 South America CRM Customer Engagement Center (CEC) Platform Market Size and Prospect (2016-2026)
        1.5.7 Middle East and Africa CRM Customer Engagement Center (CEC) Platform Market Size and Prospect (2016-2026)
    1.6 Market Drivers, Restraints and Trends
        1.6.1 CRM Customer Engagement Center (CEC) Platform Market Drivers
        1.6.2 CRM Customer Engagement Center (CEC) Platform Market Restraints
        1.6.3 CRM Customer Engagement Center (CEC) Platform Trends Analysis

2 Company Profiles
    2.1 Zoho
        2.1.1 Zoho Details
        2.1.2 Zoho Major Business
        2.1.3 Zoho CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.1.4 Zoho CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.1.5 Zoho Recent Developments and Future Plans
    2.2 Zendesk
        2.2.1 Zendesk Details
        2.2.2 Zendesk Major Business
        2.2.3 Zendesk CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.2.4 Zendesk CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.2.5 Zendesk Recent Developments and Future Plans
    2.3 Freshworks
        2.3.1 Freshworks Details
        2.3.2 Freshworks Major Business
        2.3.3 Freshworks CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.3.4 Freshworks CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.3.5 Freshworks Recent Developments and Future Plans
    2.4 Salesforce
        2.4.1 Salesforce Details
        2.4.2 Salesforce Major Business
        2.4.3 Salesforce CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.4.4 Salesforce CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.4.5 Salesforce Recent Developments and Future Plans
    2.5 SugarCRM
        2.5.1 SugarCRM Details
        2.5.2 SugarCRM Major Business
        2.5.3 SugarCRM CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.5.4 SugarCRM CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.5.5 SugarCRM Recent Developments and Future Plans
    2.6 Oracle
        2.6.1 Oracle Details
        2.6.2 Oracle Major Business
        2.6.3 Oracle CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.6.4 Oracle CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.6.5 Oracle Recent Developments and Future Plans
    2.7 ServiceNow
        2.7.1 ServiceNow Details
        2.7.2 ServiceNow Major Business
        2.7.3 ServiceNow CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.7.4 ServiceNow CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.7.5 ServiceNow Recent Developments and Future Plans
    2.8 Microsoft
        2.8.1 Microsoft Details
        2.8.2 Microsoft Major Business
        2.8.3 Microsoft CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.8.4 Microsoft CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.8.5 Microsoft Recent Developments and Future Plans
    2.9 SAP
        2.9.1 SAP Details
        2.9.2 SAP Major Business
        2.9.3 SAP CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.9.4 SAP CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.9.5 SAP Recent Developments and Future Plans
    2.10 Vtiger
        2.10.1 Vtiger Details
        2.10.2 Vtiger Major Business
        2.10.3 Vtiger CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.10.4 Vtiger CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.10.5 Vtiger Recent Developments and Future Plans
    2.11 eGain
        2.11.1 eGain Details
        2.11.2 eGain Major Business
        2.11.3 eGain CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.11.4 eGain CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.11.5 eGain Recent Developments and Future Plans
    2.12 Pega
        2.12.1 Pega Details
        2.12.2 Pega Major Business
        2.12.3 Pega CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.12.4 Pega CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.12.5 Pega Recent Developments and Future Plans
    2.13 Verint Systems
        2.13.1 Verint Systems Details
        2.13.2 Verint Systems Major Business
        2.13.3 Verint Systems CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.13.4 Verint Systems CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.13.5 Verint Systems Recent Developments and Future Plans
    2.14 Astute
        2.14.1 Astute Details
        2.14.2 Astute Major Business
        2.14.3 Astute CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.14.4 Astute CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.14.5 Astute Recent Developments and Future Plans
    2.15 Creatio
        2.15.1 Creatio Details
        2.15.2 Creatio Major Business
        2.15.3 Creatio CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.15.4 Creatio CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.15.5 Creatio Recent Developments and Future Plans
    2.16 CRMNEXT
        2.16.1 CRMNEXT Details
        2.16.2 CRMNEXT Major Business
        2.16.3 CRMNEXT CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.16.4 CRMNEXT CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.16.5 CRMNEXT Recent Developments and Future Plans
    2.17 IFS
        2.17.1 IFS Details
        2.17.2 IFS Major Business
        2.17.3 IFS CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.17.4 IFS CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.17.5 IFS Recent Developments and Future Plans
    2.18 Glia
        2.18.1 Glia Details
        2.18.2 Glia Major Business
        2.18.3 Glia CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.18.4 Glia CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.18.5 Glia Recent Developments and Future Plans
    2.19 Ameyo
        2.19.1 Ameyo Details
        2.19.2 Ameyo Major Business
        2.19.3 Ameyo CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.19.4 Ameyo CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.19.5 Ameyo Recent Developments and Future Plans
    2.20 Talisma
        2.20.1 Talisma Details
        2.20.2 Talisma Major Business
        2.20.3 Talisma CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.20.4 Talisma CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.20.5 Talisma Recent Developments and Future Plans
    2.21 Kustomer
        2.21.1 Kustomer Details
        2.21.2 Kustomer Major Business
        2.21.3 Kustomer CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.21.4 Kustomer CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.21.5 Kustomer Recent Developments and Future Plans
    2.22 Eudata
        2.22.1 Eudata Details
        2.22.2 Eudata Major Business
        2.22.3 Eudata CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.22.4 Eudata CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.22.5 Eudata Recent Developments and Future Plans
    2.23 Appian
        2.23.1 Appian Details
        2.23.2 Appian Major Business
        2.23.3 Appian CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.23.4 Appian CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.23.5 Appian Recent Developments and Future Plans
    2.24 Coheris
        2.24.1 Coheris Details
        2.24.2 Coheris Major Business
        2.24.3 Coheris CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.24.4 Coheris CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.24.5 Coheris Recent Developments and Future Plans
    2.25 Gladly
        2.25.1 Gladly Details
        2.25.2 Gladly Major Business
        2.25.3 Gladly CRM Customer Engagement Center (CEC) Platform Product and Solutions
        2.25.4 Gladly CRM Customer Engagement Center (CEC) Platform Revenue, Gross Margin and Market Share (2019-2021)
        2.25.5 Gladly Recent Developments and Future Plans

3 Market Competition, by Players
    3.1 Global CRM Customer Engagement Center (CEC) Platform Revenue and Share by Players (2019-2021)
    3.2 Market Concentration Rate
        3.2.1 Top 3 CRM Customer Engagement Center (CEC) Platform Players Market Share
        3.2.2 Top 10 CRM Customer Engagement Center (CEC) Platform Players Market Share
        3.2.3 Market Competition Trend
    3.3 CRM Customer Engagement Center (CEC) Platform Players Head Office, Products and Services Provided
    3.4 Mergers & Acquisitions
    3.5 New Entrants and Expansion Plans

4 Market Size Segment by Type
    4.1 Global CRM Customer Engagement Center (CEC) Platform Revenue and Market Share by Type (2016-2021)
    4.2 Global CRM Customer Engagement Center (CEC) Platform Market Forecast by Type (2021-2026)

5 Market Size Segment by Application
    5.1 Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Application (2016-2021)
    5.2 CRM Customer Engagement Center (CEC) Platform Market Forecast by Application (2021-2026)

6 North America by Country, by Type, and by Application
    6.1 North America CRM Customer Engagement Center (CEC) Platform Revenue by Type (2016-2026)
    6.2 North America CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2026)
    6.3 North America CRM Customer Engagement Center (CEC) Platform Market Size by Country
        6.3.1 North America CRM Customer Engagement Center (CEC) Platform Revenue by Country (2016-2026)
        6.3.2 United States CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        6.3.3 Canada CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        6.3.4 Mexico CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)

7 Europe by Country, by Type, and by Application
    7.1 Europe CRM Customer Engagement Center (CEC) Platform Revenue by Type (2016-2026)
    7.2 Europe CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2026)
    7.3 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country
        7.3.1 Europe CRM Customer Engagement Center (CEC) Platform Revenue by Country (2016-2026)
        7.3.2 Germany CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        7.3.3 France CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        7.3.4 United Kingdom CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        7.3.5 Russia CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        7.3.6 Italy CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)

8 Asia-Pacific by Region, by Type, and by Application
    8.1 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue by Type (2016-2026)
    8.2 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2026)
    8.3 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Region
        8.3.1 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue by Region (2016-2026)
        8.3.2 China CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        8.3.3 Japan CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        8.3.4 South Korea CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        8.3.5 India CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        8.3.6 Southeast Asia CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        8.3.7 Australia CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)

9 South America by Country, by Type, and by Application
    9.1 South America CRM Customer Engagement Center (CEC) Platform Revenue by Type (2016-2026)
    9.2 South America CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2026)
    9.3 South America CRM Customer Engagement Center (CEC) Platform Market Size by Country
        9.3.1 South America CRM Customer Engagement Center (CEC) Platform Revenue by Country (2016-2026)
        9.3.2 Brazil CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        9.3.3 Argentina CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)

10 Middle East & Africa by Country, by Type, and by Application
    10.1 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Revenue by Type (2016-2026)
    10.2 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2026)
    10.3 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Country
        10.3.1 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Revenue by Country (2016-2026)
        10.3.2 Turkey CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        10.3.3 Saudi Arabia CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)
        10.3.4 UAE CRM Customer Engagement Center (CEC) Platform Market Size and Forecast (2016-2026)

11 Research Findings and Conclusion

12 Appendix
    12.1 Methodology
    12.2 Research Process and Data Source
    12.3 Disclaimer

Table of Figures

List of Tables
    Table 1. Global CRM Customer Engagement Center (CEC) Platform Revenue by Type, (USD Million), 2020 VS 2021 VS 2026
    Table 2. Global CRM Customer Engagement Center (CEC) Platform Revenue by Application, (USD Million), 2020 VS 2021 VS 2026
    Table 3. Global Market CRM Customer Engagement Center (CEC) Platform Revenue (Million USD) Comparison by Region (2016 VS 2021 VS 2026)
    Table 4. Global CRM Customer Engagement Center (CEC) Platform Revenue (USD Million) by Region (2016-2021)
    Table 5. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Region (2021-2026)
    Table 6. Zoho Corporate Information, Head Office, and Major Competitors
    Table 7. Zoho Major Business
    Table 8. Zoho CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 9. Zoho CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 10. Zendesk Corporate Information, Head Office, and Major Competitors
    Table 11. Zendesk Major Business
    Table 12. Zendesk CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 13. Zendesk CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 14. Freshworks Corporate Information, Head Office, and Major Competitors
    Table 15. Freshworks Major Business
    Table 16. Freshworks CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 17. Freshworks CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 18. Salesforce Corporate Information, Head Office, and Major Competitors
    Table 19. Salesforce Major Business
    Table 20. Salesforce CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 21. Salesforce CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 22. SugarCRM Corporate Information, Head Office, and Major Competitors
    Table 23. SugarCRM Major Business
    Table 24. SugarCRM CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 25. SugarCRM CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 26. Oracle Corporate Information, Head Office, and Major Competitors
    Table 27. Oracle Major Business
    Table 28. Oracle CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 29. Oracle CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 30. ServiceNow Corporate Information, Head Office, and Major Competitors
    Table 31. ServiceNow Major Business
    Table 32. ServiceNow CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 33. ServiceNow CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 34. Microsoft Corporate Information, Head Office, and Major Competitors
    Table 35. Microsoft Major Business
    Table 36. Microsoft CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 37. Microsoft CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 38. SAP Corporate Information, Head Office, and Major Competitors
    Table 39. SAP Major Business
    Table 40. SAP CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 41. SAP CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 42. Vtiger Corporate Information, Head Office, and Major Competitors
    Table 43. Vtiger Major Business
    Table 44. Vtiger CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 45. Vtiger CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 46. eGain Corporate Information, Head Office, and Major Competitors
    Table 47. eGain Major Business
    Table 48. eGain CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 49. eGain CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 50. Pega Corporate Information, Head Office, and Major Competitors
    Table 51. Pega Major Business
    Table 52. Pega CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 53. Pega CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 54. Verint Systems Corporate Information, Head Office, and Major Competitors
    Table 55. Verint Systems Major Business
    Table 56. Verint Systems CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 57. Verint Systems CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 58. Astute Corporate Information, Head Office, and Major Competitors
    Table 59. Astute Major Business
    Table 60. Astute CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 61. Astute CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 62. Creatio Corporate Information, Head Office, and Major Competitors
    Table 63. Creatio Major Business
    Table 64. Creatio CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 65. Creatio CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 66. CRMNEXT Corporate Information, Head Office, and Major Competitors
    Table 67. CRMNEXT Major Business
    Table 68. CRMNEXT CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 69. CRMNEXT CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 70. IFS Corporate Information, Head Office, and Major Competitors
    Table 71. IFS Major Business
    Table 72. IFS CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 73. IFS CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 74. Glia Corporate Information, Head Office, and Major Competitors
    Table 75. Glia Major Business
    Table 76. Glia CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 77. Glia CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 78. Ameyo Corporate Information, Head Office, and Major Competitors
    Table 79. Ameyo Major Business
    Table 80. Ameyo CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 81. Ameyo CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 82. Talisma Corporate Information, Head Office, and Major Competitors
    Table 83. Talisma Major Business
    Table 84. Talisma CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 85. Talisma CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 86. Kustomer Corporate Information, Head Office, and Major Competitors
    Table 87. Kustomer Major Business
    Table 88. Kustomer CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 89. Kustomer CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 90. Eudata Corporate Information, Head Office, and Major Competitors
    Table 91. Eudata Major Business
    Table 92. Eudata CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 93. Eudata CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 94. Appian Corporate Information, Head Office, and Major Competitors
    Table 95. Appian Major Business
    Table 96. Appian CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 97. Appian CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 98. Coheris Corporate Information, Head Office, and Major Competitors
    Table 99. Coheris Major Business
    Table 100. Coheris CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 101. Coheris CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 102. Gladly Corporate Information, Head Office, and Major Competitors
    Table 103. Gladly Major Business
    Table 104. Gladly CRM Customer Engagement Center (CEC) Platform Product and Solutions
    Table 105. Gladly CRM Customer Engagement Center (CEC) Platform Revenue (USD Million), Gross Margin and Market Share (2019-2021)
    Table 106. Global CRM Customer Engagement Center (CEC) Platform Revenue (USD Million) by Players (2019-2021)
    Table 107. Global CRM Customer Engagement Center (CEC) Platform Revenue Share by Players (2019-2021)
    Table 108. Breakdown of CRM Customer Engagement Center (CEC) Platform by Company Type (Tier 1, Tier 2 and Tier 3)
    Table 109. CRM Customer Engagement Center (CEC) Platform Players Head Office, Products and Services Provided
    Table 110. CRM Customer Engagement Center (CEC) Platform Mergers & Acquisitions in the Past Five Years
    Table 111. CRM Customer Engagement Center (CEC) Platform New Entrants and Expansion Plans
    Table 112. Global CRM Customer Engagement Center (CEC) Platform Revenue (USD Million) by Type (2016-2021)
    Table 113. Global CRM Customer Engagement Center (CEC) Platform Revenue Share by Type (2016-2021)
    Table 114. Global CRM Customer Engagement Center (CEC) Platform Revenue Forecast by Type (2021-2026)
    Table 115. Global CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2021)
    Table 116. Global CRM Customer Engagement Center (CEC) Platform Revenue Forecast by Application (2021-2026)
    Table 117. North America CRM Customer Engagement Center (CEC) Platform Revenue by Type (2016-2021) & (USD Million)
    Table 118. North America CRM Customer Engagement Center (CEC) Platform Revenue by Type (2021-2026) & (USD Million)
    Table 119. North America CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2021) & (USD Million)
    Table 120. North America CRM Customer Engagement Center (CEC) Platform Revenue by Application (2021-2026) & (USD Million)
    Table 121. North America CRM Customer Engagement Center (CEC) Platform Revenue by Country (2016-2021) & (USD Million)
    Table 122. North America CRM Customer Engagement Center (CEC) Platform Revenue by Country (2021-2026) & (USD Million)
    Table 123. Europe CRM Customer Engagement Center (CEC) Platform Revenue by Type (2016-2021) & (USD Million)
    Table 124. Europe CRM Customer Engagement Center (CEC) Platform Revenue by Type (2021-2026) & (USD Million)
    Table 125. Europe CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2021) & (USD Million)
    Table 126. Europe CRM Customer Engagement Center (CEC) Platform Revenue by Application (2021-2026) & (USD Million)
    Table 127. Europe CRM Customer Engagement Center (CEC) Platform Revenue by Country (2016-2021) & (USD Million)
    Table 128. Europe CRM Customer Engagement Center (CEC) Platform Revenue by Country (2021-2026) & (USD Million)
    Table 129. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue by Type (2016-2021) & (USD Million)
    Table 130. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue by Type (2021-2026) & (USD Million)
    Table 131. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2021) & (USD Million)
    Table 132. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue by Application (2021-2026) & (USD Million)
    Table 133. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue by Region (2016-2021) & (USD Million)
    Table 134. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue by Region (2021-2026) & (USD Million)
    Table 135. South America CRM Customer Engagement Center (CEC) Platform Revenue by Type (2016-2021) & (USD Million)
    Table 136. South America CRM Customer Engagement Center (CEC) Platform Revenue by Type (2021-2026) & (USD Million)
    Table 137. South America CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2021) & (USD Million)
    Table 138. South America CRM Customer Engagement Center (CEC) Platform Revenue by Application (2021-2026) & (USD Million)
    Table 139. South America CRM Customer Engagement Center (CEC) Platform Revenue by Country (2016-2021) & (USD Million)
    Table 140. South America CRM Customer Engagement Center (CEC) Platform Revenue by Country (2021-2026) & (USD Million)
    Table 141. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Revenue by Type (2016-2021) & (USD Million)
    Table 142. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Revenue by Type (2021-2026) & (USD Million)
    Table 143. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Revenue by Application (2016-2021) & (USD Million)
    Table 144. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Revenue by Application (2021-2026) & (USD Million)
    Table 145. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Revenue by Country (2016-2021) & (USD Million)
    Table 146. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Revenue by Country (2021-2026) & (USD Million)
List of Figures
    Figure 1. CRM Customer Engagement Center (CEC) Platform Picture
    Figure 2. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Type in 2020
    Figure 3. Cloud Based
    Figure 4. On-premises
    Figure 5. CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Application in 2020
    Figure 6. SMEs Picture
    Figure 7. Large Enterprises Picture
    Figure 8. Global CRM Customer Engagement Center (CEC) Platform Revenue, (USD Million): 2020 VS 2021 VS 2026
    Figure 9. Global CRM Customer Engagement Center (CEC) Platform Revenue and Forecast (2016-2026) & (USD Million)
    Figure 10. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Region (2016-2026)
    Figure 11. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Region in 2020
    Figure 12. North America CRM Customer Engagement Center (CEC) Platform Revenue (USD Million) and Growth Rate (2016-2026)
    Figure 13. Europe CRM Customer Engagement Center (CEC) Platform Revenue (USD Million) and Growth Rate (2016-2026)
    Figure 14. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue (USD Million) and Growth Rate (2016-2026)
    Figure 15. South America CRM Customer Engagement Center (CEC) Platform Revenue (USD Million) and Growth Rate (2016-2026)
    Figure 16. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Revenue (USD Million) and Growth Rate (2016-2026)
    Figure 17. CRM Customer Engagement Center (CEC) Platform Market Drivers
    Figure 18. CRM Customer Engagement Center (CEC) Platform Market Restraints
    Figure 19. CRM Customer Engagement Center (CEC) Platform Market Trends
    Figure 20. Zoho Recent Developments and Future Plans
    Figure 21. Zendesk Recent Developments and Future Plans
    Figure 22. Freshworks Recent Developments and Future Plans
    Figure 23. Salesforce Recent Developments and Future Plans
    Figure 24. SugarCRM Recent Developments and Future Plans
    Figure 25. Oracle Recent Developments and Future Plans
    Figure 26. ServiceNow Recent Developments and Future Plans
    Figure 27. Microsoft Recent Developments and Future Plans
    Figure 28. SAP Recent Developments and Future Plans
    Figure 29. Vtiger Recent Developments and Future Plans
    Figure 30. eGain Recent Developments and Future Plans
    Figure 31. Pega Recent Developments and Future Plans
    Figure 32. Verint Systems Recent Developments and Future Plans
    Figure 33. Astute Recent Developments and Future Plans
    Figure 34. Creatio Recent Developments and Future Plans
    Figure 35. CRMNEXT Recent Developments and Future Plans
    Figure 36. IFS Recent Developments and Future Plans
    Figure 37. Glia Recent Developments and Future Plans
    Figure 38. Ameyo Recent Developments and Future Plans
    Figure 39. Talisma Recent Developments and Future Plans
    Figure 40. Kustomer Recent Developments and Future Plans
    Figure 41. Eudata Recent Developments and Future Plans
    Figure 42. Appian Recent Developments and Future Plans
    Figure 43. Coheris Recent Developments and Future Plans
    Figure 44. Gladly Recent Developments and Future Plans
    Figure 45. Global CRM Customer Engagement Center (CEC) Platform Revenue Share by Players in 2020
    Figure 46. CRM Customer Engagement Center (CEC) Platform Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
    Figure 47. Global Top 3 Players CRM Customer Engagement Center (CEC) Platform Revenue Market Share in 2020
    Figure 48. Global Top 10 Players CRM Customer Engagement Center (CEC) Platform Revenue Market Share in 2020
    Figure 49. Key Players Market Share Trend (Top 3 Market Share: 2019 VS 2020 VS 2021)
    Figure 50. Global CRM Customer Engagement Center (CEC) Platform Revenue Share by Type in 2020
    Figure 51. Global CRM Customer Engagement Center (CEC) Platform Market Share Forecast by Type (2021-2026)
    Figure 52. Global CRM Customer Engagement Center (CEC) Platform Revenue Share by Application in 2020
    Figure 53. Global CRM Customer Engagement Center (CEC) Platform Market Share Forecast by Application (2021-2026)
    Figure 54. North America CRM Customer Engagement Center (CEC) Platform Sales Market Share by Type (2016-2026)
    Figure 55. North America CRM Customer Engagement Center (CEC) Platform Sales Market Share by Application (2016-2026)
    Figure 56. North America CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Country (2016-2026)
    Figure 57. United States CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 58. Canada CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 59. Mexico CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 60. Europe CRM Customer Engagement Center (CEC) Platform Sales Market Share by Type (2016-2026)
    Figure 61. Europe CRM Customer Engagement Center (CEC) Platform Sales Market Share by Application (2016-2026)
    Figure 62. Europe CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Country (2016-2026)
    Figure 63. Germany CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 64. France CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 65. United Kingdom CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 66. Russia CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 67. Italy CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 68. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Sales Market Share by Type (2016-2026)
    Figure 69. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Sales Market Share by Application (2016-2026)
    Figure 70. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Region (2016-2026)
    Figure 71. China CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 72. Japan CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 73. South Korea CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 74. India CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 75. Southeast Asia CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 76. Australia CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 77. South America CRM Customer Engagement Center (CEC) Platform Sales Market Share by Type (2016-2026)
    Figure 78. South America CRM Customer Engagement Center (CEC) Platform Sales Market Share by Application (2016-2026)
    Figure 79. South America CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Country (2016-2026)
    Figure 80. Brazil CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 81. Argentina CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 82. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Sales Market Share by Type (2016-2026)
    Figure 83. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Sales Market Share by Application (2016-2026)
    Figure 84. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Country (2016-2026)
    Figure 85. Turkey CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 86. Saudi Arabia CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 87. UAE CRM Customer Engagement Center (CEC) Platform Revenue and Growth Rate (2016-2026) & (USD Million)
    Figure 88. Methodology
    Figure 89. Research Process and Data Source

Research Methodology

Client Requirements

Review and analyze client requirements

Discussion of all the project requirements and queries

Flexibility Check

Project Feasibility Analysis

Finalizing tentative research programme

Structuring project proposal with scope, timeline, and costs

Analyzing Market Dynamics

Determination of key drivers, restraints, challenge, and opportunity

Identifies market needs and trends

Market Size Estimation & Forecast

Estimation of historical data based on secondary and primary data

Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)

Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies

Consideration of geography, region-specific product/service demand for region segments

Consideration of product utilization rates, product demand outlook for segments by application or end-user.

Data Source

Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports, paid database, press releases, blogs, newsletters,and GIR repositories.

Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts to verify insights.

Validation and
triangulation of
secondary and primary source.

Collection of data

Cumulating and collating the essential qualitative and quantitative data

Generation of report in client requested format by research analysts

Reviews by expert analysts

Final quality check

Clarifying queries

Receiving feedback

Ensuring satisfaction

01 Identification of data

This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
02 Evaluation of Market Dynamic

This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
03 Collection of Data

This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
04 Collaboration of Data

This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis

This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.

Companies Mentioned

Zoho
Zendesk
Freshworks
Salesforce
SugarCRM
Oracle
ServiceNow
Microsoft
SAP
Vtiger
eGain
Pega
Verint Systems
Astute
Creatio
CRMNEXT
IFS
Glia
Ameyo
Talisma
Kustomer
Eudata
Appian
Coheris
Gladly

Related Reports

Global CRM Customer Engagement Center (CEC) Platform Market 2022 by Company, Regions, Type and Application, Forecast to 2028

Global CRM Customer Engagement Center (CEC) Platform Market 2022 by Company, Regions, Type and Application, Forecast to 2028

date 16 Jan 2022

date Service & Software

The CRM Customer Engagement Center (CEC) Platform market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

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CRM Customer Engagement Center (CEC) Platform

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